The process of penalizing suppliers: a case study from the Federal University of Alagoas.
Public purchases; Supplier penalty, Transactions costs.
The study sought to understand how the processes for penalizing suppliers are developed within the scope of the Federal University of Alagoas. For this, it sought to identify the main behaviors of suppliers that represent breaches of contract. Through document analysis and interviews carried out with the Institution's employees, it was also sought to describe the main difficulties related to the development of these processes, as well as the existing alternatives to face the difficulties. Through the perspective of the Transaction Cost Theory, there was evidence that characterizes the incidence of assumptions of opportunistic behavior and limited rationality, among which the perception by the interviewees that some University suppliers seek to act in an opportunistic way stands out. aiming to maximize your earnings. With respect to limited rationality, this was evidenced by failures in communication in internal documents that regulate the penalty of suppliers and in administrative processes developed for this purpose. In the end, based on the contributions of the interviewees and based on the theory adopted, the study presents intervention proposals that aim to mitigate above all the attributes of uncertainty, facilitating the development of these processes with a view to improving the acquisitions made by the Entity.