Banca de DEFESA: HUDSON RENAN COSTA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : HUDSON RENAN COSTA SILVA
DATE: 21/10/2021
TIME: 14:00
LOCAL: ON LINE
TITLE:

QUALIFIED LISTENING AS A WELCOMING INSTRUMENT IN THE WORK PROCESS OF HEALTH PROFESSIONALS IN THE ESF

KEY WORDS:

User Embracement; Qualified listening; Primary Health Care

PAGES: 70
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUBÁREA: Saúde Pública
SUMMARY:

User Embracement is one of the fundamental principles of the National Primary Care Policy, being essential for the qualification of health services, notably in Primary Health Care, and Qualified Listening is one of the instruments for organizing primary care services. Although there are specific public policies that recommend and encourage the practice of User Embracement in health environments, there are still difficulties or insufficiency in their implementation. The present study aimed to analyze, together with health professionals from a Basic Health Unit, which has Family Health Strategy teams in a municipality in the State of Alagoas, the strategy of implementing Qualified Listening, identifying the elements implementation enhancers and barriers to its use in the work process. Twenty-one health professionals from the 3 Family Health Teams that make up this Basic Health Unit participated in this research. It is, therefore, a qualitative study, carried out through an Action Research and used the workshop technique to produce information. The study observed that most health professionals at this Basic Health Unit are unaware of the Qualified Listening process, often confusing it with the concept of general welcoming, carried out during the reception of the user upon arrival at the Basic Health Unit, it was observed that the problem-solving capacity and satisfaction of both users and health professionals were one of the benefits that Qualified Listening could provide. The lack of professional qualifications and the professional's motivation were identified as hindering factors for its realization. It was concluded that the democratic participation of the entire team in the discussion of topics of common interest tends to improve the collective understanding of the subject discussed, stimulating its problematization, improving the interaction between professionals, thus facilitating the implementation of the desired change.

BANKING MEMBERS:
Externa à Instituição - AMANDA CAVALCANTE DE MACEDO - UNCISAL
Interna - 1121117 - CRISTINA CAMELO DE AZEVEDO
Presidente - 2106371 - JOSINEIDE FRANCISCO SAMPAIO