Banca de DEFESA: ERICA THAISA ALCANTARA LIMA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ERICA THAISA ALCANTARA LIMA
DATE: 30/09/2022
TIME: 19:00
LOCAL: Online Síncrona
TITLE:

RECEPTION IN A BASIC HEALTH UNIT IN A MUNICIPALITY OF SERGIPE

KEY WORDS:

 User embracement. Access to Health Services. Basic health Unit. Family Health Strategy. Primary Health Care.

PAGES: 88
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUMMARY:

The population's difficulties in accessing health services in Primary Health Care are identified as a major obstacle to its consolidation as the organizer of the Health Care Network in the Unified Health System. Welcoming is seen as a mechanism that makes it possible to expand access to the user and carry out the Primary Care mission as the main gateway to the system. This study aimed to know the understanding of professionals and users about the organization and implementation of user embracement in the work process in a Basic Health Unit in the city of Neópolis, Sergipe. This is a qualitative, observational study. The research participants were 13 health professionals and 10 users of a Basic Health Unit in the urban area of that municipality. Data were collected through individual interviews, which were recorded. Data analysis was based on the theory of content analysis, in four phases, as recommended by Malheiros. From the data analysis, two categories were established, the first category "Perception of reception" and subcategories "in relationships", "in the quality of care", "in the work routine" and "in professional qualification" and the second category " Welcoming in the work process” with the subcategories “difficulties and access barriers” and “user flow in the Basic Health Unit”. The results showed that both professionals and users correlated reception with the field of relationships between them, being recognized in all spaces. It was also possible to identify the need for better management of the agenda, behaviors and postures as barriers to access and shortage of materials and medicines that can contribute as obstacles. The lack of professional preparation was another point which may suggest a deficiency on the part of the management. Welcoming is identified as a quality tool in the SUS and reflections on the flow of users in the unit must be carried out, evaluating professional practice in an articulated way among professionals with the involvement of local managers for its effectiveness. Thus, this research generated as a product a training where pedagogical workshops will be held, with the objective of training professionals to structure the practice of reception in the organization of the work process.

 

BANKING MEMBERS:
Interna - 2106371 - JOSINEIDE FRANCISCO SAMPAIO
Externa à Instituição - LUCIANA CARLA BARBOSA DE OLIVEIRA - UFRN
Presidente - 2556863 - MARIA DAS GRACAS MONTE MELLO TAVEIRA