This study aimed to analyze the perception of artisans from Alagoas about pleasure and suffering at work and strategies for dealing with such experiences, based on the Psychodynamics of Work. As for the methodology, this research is classified as qualitative, descriptive and is field research, using documentary analysis, anonymous semi-structured interviews and field diary support, as well as software for transcribing audio into text and to assist in categorical content analysis by Bardin (2016). Artisans from the Maceió/AL Crafts Market were interviewed, selected based on the typicality criterion, as they were highly representative for the research context and using the snowball method. Among other aspects, the results revealed, regarding the work context, that the spaces are not standardized, do not have furniture or ergonomically correct conditions, many artisans develop their pieces in the exhibition boxes, but the majority also work at home, and despite some processes are painful, the use of PPE - Personal Protective Equipment was not identified. The location of the Market was highlighted as a problem that compromises customer visits, the work is predominantly carried out on a seasonal basis, there is difficulty in accessing working capital and raw materials in Alagoas, creating a context that demands effort to continue the work. Despite this reality, in terms of pleasure at work, craft work is considered therapy, something that artisans love, which produces feelings of gratification and pride, being seen as a refuge and helping them overcome depression and anxiety. However, in terms of suffering at work, the appreciation of handicrafts by customers who are local residents is considered scarce, and there was mention that some typologies are more valued than others, with challenges reported in maintaining the handicraft tradition, in addition to several problems physical, emotional, and in socio-professional relationships, generating in many the attitude of working in an isolated and individual way instead of collectively. Public policies were a controversial issue, seen by some as insufficient and by others as being in a positive phase. Regarding defense strategies at work, positive thoughts stood out, followed by faith and spirituality, and are classified as individual and not collective defense mechanisms. Based on the results achieved, a technical/technological product was proposed, namely, a round table to be held annually, to update demands and measures for the craft sector.

he foundation of Economic Theory is based on the rationality of the human being. However, the behavioral sciences show that the individual makes decisions that deviate from the rational model. Thus, this research aims to investigate and describe the manifestation of behavioral heuristics and biases in Brazilian public administration employees, in decision scenarios under conditions of risk, and, in a second step, aims to analyze the use of the strategic dissenter as a behavioral tool to avoid or reduce biased decisions within the public sector governance model. The study was conducted by the experimental method, with intentional manipulation of independent variables in randomized comparison groups. A total of 162 employees of a federal public institution in the state of Alagoas participated in the research. The first stage of the research was based on the Prospect Theory. The results suggest that the participants were influenced by the framing effect, the anchoring heuristic, the proportional dominance bias, and the asymmetric dominance bias. No evidence of the status quo bias was found during the experiments. In the second stage of the research, it was observed that a scenario formed by a group of people whose opinions are divergent was not sufficient to create the cognitive dissonance capable of reducing confirmation bias, groupthink, and commitment escalation. However, evidence was found that the use of the strategic dissenter modified the choice of the servers participating in the research, preventing or minimizing the manifestation of biases in the organizational environment of public governance. In addition, the age, time of work, and gender of the public employees who participated in the research had no influence on the dissident's action. It was concluded that Brazilian civil servants participating in this scientific study did not strictly follow the rational model in their choices, violating the Expected Utility Theory, and that the use of the strategic dissenter was necessary to reduce biased decisions that could impact actions in public governance. This study contributes in the theoretical sphere with new evidence for understanding behavioral phenomena in public administration and with fostering academic discussions to improve the architecture of choices in public management. The findings also point to the relevance of considering a behavioral pillar in the Brazilian public governance model. In the practical field, the evidence contributes to help public management understand the cognitive limitations of civil servants and implement routines and processes that can optimize decisions guided by the efficient and effective use of public resources, as advocated by the public governance model.

The Book Biennial of Alagoas is an initiative of the Federal University of Alagoas (Ufal) held through its publisher (Edufal). Consolidated over the years as the largest cultural event in the State, the Book Biennial of Alagoas is the only one promoted by a public Higher Education Institution in Brazil, and offers totally free activities. However, despite its importance for Alagoas, it is noticed that there are gaps regarding the preservation and disclosure of information related to the Book Biennial, directly implying in the search for data for the construction of the event every two years and resulting in a problematic regarding the management of its managerial memory over the years. From then on, the following questioning arises: how is the management of the managerial memory of the Book Biennial of Alagoas done? This research consists of a case study of qualitative and exploratory nature, conducted through interviews as of a semi-structured script and documentary research, including technical reports of the event. The data obtained were treated as from Bardin’s content analysis (2011). The purpose of this work is to present the history of the development of Alagoas’ Book Biennial; diagnose the main problems of memory management (MG) of Alagoas’ Book Biennial and suggest strategies for this MG. In order to reach the proposed objectives, interviews were carried out with 13 professionals who took part in at least one edition of the Book Biennial of Alagoas as organizers. The profile of these professionals chosen for the interviews was determined because they were holders of specific knowledge and/or protagonists of the most different experiences in the event. As a result, it was verified that the lack of systematization of the registers on the managerial organization of the Book Biennial of Alagoas compromises the performance of professionals involved in its accomplishment regarding situations experienced and difficulties found and solved. From the diagnosis, it was elaborated a Technical-Technological Product (TTP) which consists of a Minute of Procedure seeking to provide acting tools and repertoire for the team of production and execution of the event.

In mid-2018, several neighborhoods in the city of Maceió were affected by land subsidence in the region. From then on, unprecedented developments and consequences were observed in the affected locality. Based on this scenario, the study aims to carry out an analysis of the socio-environmental impacts suffered by the five neighborhoods affected by subsidence from the extraction of rock salt, in the municipality of Maceió. In order to carry out the research, a collection of secondary data will be carried out from documents that allow the assessment of the socio-environmental impacts caused by the environmental disaster in question.

The universities have always contributed to the cultural strengthening of humanity and have been constituting an important space for the development of cultural policies. Although small, there is a growing mobilization among Brazilian federal universities for the formulation of specific policies for the area. The Universidade Federal de Alagoas (Ufal) was one of the institutions that have recently gone through this process.Considering that discussing the relationship between university, culture and cultural policy is essential for the survival of the university institution, this research aims to analyze the process of formulation of the Cultural Policy of Ufal and its relationship with the structuring of the field of cultural public policies of federal universities in Brazil. For this, institutionalism emerges as a suitable theoretical lens, since its constructs enable a broad understanding of institutions, considering the environmental context, the relationship of these institutions with individuals and other institutions: important factors to be considered when analyzing the choices involved in the formulation of public policies. Thus, a documentary research will be carried out with the federal universities of Brazil and semi-structured interviews with employees who participated in the formulation of the Cultural Policy of the Ufal, analyzed by the method of Content Analysis, based on Bardin, to achieve the objectives of this study.

This research aims to investigate the context of purchasing and bidding processes, verifying any need for standardization within the scope of municipal public management, considering the changes brought about by the New Law on Tenders and Contracts, Law No. 14,133/2021, within the scope of Municipal Department of Education (SEMED) of Maceió/AL. Initially, a brief contextualization was carried out on the topic, regarding the need for fast and efficient processes in public management, aiming to make better use of available public resources. From this perspective, the research addresses public management models, process management, process mapping and process standardization, in the context of purchasing and bidding, considering the new legislation on the topic. It is a technical-scientific product that was preceded by applied and qualitative, descriptive and exploratory research, with bibliographic and documentary research as the technical procedures used. Interviews were carried out with employees involved in the present processes, with the aim of verifying existing needs and problems, as well as verifying whether the mapping and standardization of procedures are real needs. From there, it was possible to define the current flow of SEMED's purchasing and bidding processes (As Is), so that, based on the innovations brought about by the new legislation, possible improvements could be identified, proposing a Purchasing and Bidding Manual to be followed by the entire the body, presenting the main guidelines necessary for the processes, guiding the employees involved to better execute them, in addition to other actions that can contribute to a faster and more efficient process.

Union Voluntary Transfers have become important instruments for the development of municipalities, especially when considering that the vast majority of Brazilian municipalities cannot maintain themselves with their own collection, in this scenario that through TVUs, these municipalities are able to make large works and improvements possible. for the local population. However, we are faced with the problem proposed in this study, which is the mismanagement of these resources, which causes delays in the conclusions of the proposed object for the receipt of these TVUs, as well as it can generate an inconsistent or disapproved rendering of accounts that generates even more inconvenience for the municipality and the citizens. To analyze this scenario in the state of Alagoas, the sample chosen was the municipalities of the Metropolitan Region of Agreste, as it is the second largest in the state and has grown considerably in recent years. The methodology chosen to analyze the efficiency of the management of these resources in the state will be through the Data Envelopment Analysis (DEA), as a way of highlighting the municipalities that are or are not obtaining efficient results in the application of these resources, after this analysis, a intervention project that can serve as a guide to improve the management of these resources.

The general objective of the research project is to evaluate the Digital Transformation Plan at the Federal University of Alagoas (UFAL) in the light of good practices recommended by the Federal Government. Its specific objectives are: to identify the necessary improvements raised in the research for the improvement of the Digital Transformation Plan of the Federal University of Alagoas (UFAL) in the light of the good practices recommended by the Federal Government; raise theoretical contributions on digital transformation in the literature, legislation and requirements of the Federal Government on the Digital Transformation Plan for the Brazilian public service; carry out a diagnosis of the Digital Transformation Plan of the Federal University of Alagoas (UFAL); prepare an action plan with necessary improvements raised in the research to improve the Digital Transformation Plan at the Federal University of Alagoas (UFAL) in light of the good practices recommended by the Federal Government. The research adopts a Content Analysis strategy, with a qualitative methodological approach, of an applied and exploratory nature, collecting secondary data, through bibliographical and documentary research. The data collection instruments used will be: academic articles, dissertations, theses, books, for bibliographical research, and also Legislation, ordinances, norms and reports from the UFAL institution and the Federal Government, for documental research. The object of study of the research will be UFAL, for carrying out an analysis of its Digital Transformation process and, specifically, of its PTD, with the elaboration of a proposed action plan for the institution. It is expected, with the research project, to contribute with improvements for the improvement of the DT in the agency and of the PTD of UFAL, through an action plan, in view of the advantages provided and the legal compliance with the control agencies and, also , with the higher bodies of the Executive Branch.

Public Administration, in order to better meet the needs of society, seeks actions and effective solutions to offer quality services in the interest of all citizens. To the Federal Public Universities, as they belong to the set of Administration bodies Public, follow the same logic when increasing new practices and tools that contribute to the improvement of its institutional results. This research aims to The objective is to develop an electronic manual with instructions on the steps to carry out the Online registration, to assist students and employees of the Federal University of Alagoas, based on established principles, guidelines and governance mechanisms by decree no. 9,203/2017. The research used a qualitative approach and was characterized as explanatory and descriptive. Regarding the type of methodological procedure, it was case study was used. Some steps of the Business Process cycle were used Management (BPM) prepared by the Association of Business Process Management Professionals (ABPMP) for the development of research planning, analysis and process design. Preliminary interviews were carried out and later interviews semi-structured with servers involved in executing the online registration process of new entrants to understand the issues related to the changes that have occurred. At the stage of analysis, we sought to understand the current functioning of the process through the analysis of institutional documents and interviews, which made it possible to identify possible improvements for the process. Subsequently, the process mapping was prepared based on the analyzes carried out. Finally, the systematization of the procedures for carrying out the process that served as the basis for preparing the proposal for the electronic manual. You results revealed that there is no formal tool that supports the execution of the online registration process at UFAL. In this sense, the implementation of a procedures can contribute to remedying this existing lack, as well as improving the operation of the online registration process.

Public institutions have been implementing a decentralized management, guided by objectives, like private companies. Based on criteria of economy, effectiveness and efficiency, the new public management essentially aims to maximize the performance of public managers for the benefit of citizens, minimizing the consumption of available resources. In this same stream of reforms in Public Administration, Higher Education Institutions – IES are also experiencing significant changes. These institutions face several new problems, requiring innovative solutions and substantial changes in traditional academic management models. This new concept demonstrates the need for more efficient internal control in institutions such as public universities. Internal control plays a fundamental role in managing public spending and achieving the institution's objectives. As an internal control tool at universities, there are internal rules that regulate academic and administrative activities, such as the internal regulations. The internal regulation is an official and normative instrument of internal control that supports and legitimizes the competences, attributes and integration of strategic actions, technical, administrative, human, budgetary and financial resources. Having exposed these considerations, the general objective of this research is to propose the elaboration of the Internal Regiment of Campus IV (São Miguel dos Campos) of the State University of Alagoas - UNEAL, having the research as methodological characteristics: descriptive, propositional, bibliographical, empirical and documentary. First, a bibliographic research was carried out, focusing on public management, internal control, controllership, auditing and university management. The bibliographical research included the technique of Systematic Literature Review. The field research was carried out with the strategic administration bodies and the directors of the academic units of UNEAL through a structured interview, whose data were collected, tabulated and analyzed, followed by documental examination, using the technique of analysis and interpretation of content . In the treatment of data, the software ATLAS.ti (version 9) was used, and the Excel application was also used to generate graphs and tables. With the results obtained, it was possible to: a) understand the hierarchical structure and profile of managers at UNEAL; b) outline the characteristics of the area with UNEAL's internal control activities; c) it became possible to outline the profile of internal control in the structural, administrative and academic areas of UNEAL, identifying the existing internal control activities and how they operate; d) obtain suggestions for the formulation of an Internal Regulation, so that it will meet the needs of Campi managers. It was concluded that UNEAL does not have a formalized internal control body, there are no controlling and auditing bodies in the organizational structure, having only the gratified role of Transparency and Governance Agent. By analyzing the content of the interviews, it was clear that the surveyed managers feel the lack of an Internal Control that can carry out the activities inherent to this body, which can effectively advise managers in decision-making, aiming to meet the interests of the academic community, in a way in general, and, at the same time, to achieve the goals planned for the good of the higher education institution, since the public administration is currently characterized by a scarcity of resources, while society has a greater demand for accountability by public managers, that need an efficient internal control system in institutions such as the State University of Alagoas. Finally, a proposal for an Internal Regulation for Campus IV – São Miguel dos Campos, of UNEAL was also prepared

Since the 1970s, the possibility of replacing commuting to work has been studied, with the transfer, through information and communication technologies, of work to home. In the 1990s, this work alternative became widespread, as the use of personal computers became widespread. In 2020, the COVID-19 pandemic and the social distancing measures imposed to combat it prompted several organizations to use remote work as an emergency. The Public Prosecutor's Office of the State of Alagoas, although intending, since 2017, to regulate the teleworking of its servers, it only did so in the context of the pandemic and for the context of the pandemic. This dissertation aims to analyze the characteristics of the organizational structure of the Public Prosecutor's Office of the State of Alagoas and its adequacy to the implementation of remote work by legal analysts working in the Capital's Public Prosecutor's Office. Specifically, the characteristics of the organizational structure of the MPAL are described, especially of the Maceió Public Prosecutor's Office, the attributions exercised by legal analysts in the Maceió Public Prosecutor's Office are identified and the way in which they are controlled by their immediate heads, the adequacy of the characteristics of the organizational structure of the MPAL and the attributions of legal analysts working in the Capital Prosecutor's Office working remotely and, finally, an adaptation of the organizational structure of the MPAL is proposed to enable the attributions of the legal analysts of the Public Prosecutor's Office of Maceió are carried out in a remote work regime. The research is applied in nature, with descriptive objectives and, from a procedural point of view, characterized as a case study. For data collection, legislative and administrative documents were analyzed and legal analysts working in Maceió's Public Prosecutor's Office and their immediate bosses were interviewed. As a result, it was found that the organizational structure of the MPAL, reflecting a national structure, is composed of higher administrative bodies, administrative bodies, executive bodies and auxiliary bodies, that the key part of the organization are the executive bodies, which these they do not suffer interference from higher administration bodies and, therefore, the MPAL can be classified, in general, as a professional bureaucracy. It was also found that the Public Prosecutor's Office, on the other hand, does not have an internal specialization of work, presenting itself as a simple structure, whose key part is the strategic summit represented by the Public Prosecutor. It was found that the organizational structure of the MPAL and the Public Prosecutor's Office of Maceió are favorable to the remote work of legal analysts, being, however, necessary, before regulating remote work, to implement a triage, referral and citizen assistance service to attend , above all, the digitally excluded. As a product, it was proposed the creation of the referred service at the MPAL Ombudsman and the regulation of remote work for the servants in Maceió's Public Prosecutor's Office.

The scenario of health, humanitarian and political crisis in Brazil, aggravated by the COVID-19 pandemic and the interruption of face-to-face classes, resorted to emergency remote teaching as an alternative to provide the continuity of school and academic activities as a result of social isolation. This demanded from the Educational Institutions a quick adaptation to the new context, leading to a more intense use of TDIC in the mediation of teaching. In this sense, this work deals with the consequences brought by this crisis for higher education and evaluates the use of TDIC in the undergraduate courses of Economics, Accounting and Administration of FEAC at the Federal University of Alagoas. For this purpose, the following were used as research techniques and instruments: a Bibliometric Review of Literature, documental research to the National Curricular Guidelines and to the Pedagogical Projects of these courses in their most current versions. As a result, there is the way in which teachers dealt with the transition to emergency remote teaching and some of its implications regarding the use of TDIC. In addition, from the intersection of these results, it is suggested to expand the use of such tools, bringing benefits to the desired profile of the graduate, regarding the teaching of curricular components, offering a response to the new demands for an updated professional training.

Society has continually demanded red tape from the government and efficiency in the provision of public services. In this sense, the use of ICTs in their work processes, such as teleworking, has provided the public administration with cost reductions and improved quality and productivity parameters in the services offered to citizens. Literary references argue that this type of work has presented advantages and disadvantages for employees, society and organizations, especially public ones. Thus, this research project has the general objective of analyzing the feasibility of implementing a Telework Management Program in the middle activities of the Federal University of Alagoas. The specific objectives are: to survey the main approaches regarding telework in the literature and the existing telework schemes in the federal public service; to identify the middle activities, the positions and the sectors with teleworkable profile; ascertain the expectations and opinions of the technical staff and the management staff in view of the possibility of implementing a Telework Management Program; and to present metrics for the elaboration, execution and monitoring of a Management Program. The research strategy adopted is a Case Study with a mixed methodological approach of a descriptive nature that will use documentary and field research as data collection techniques. The data collection instruments used will be legislation, institutional´s rules and internal reports and questionnaire, respectively. For the purposes of delimiting the subjects of the research in this study, a probabilistic sample of 293 civil servants will be selected at Campus A. C. Simões, who exercise the means-activities compatible with the norms brought by IN 65/2020/ME. This research is expected to find the facilitating and limiting factors for the implementation of a Telework Management Program at UFAL. The purpose is to understand from the target employees of the research what are their expectations, assessments, and perceptions regarding the feasibility of turning remote work into an alternative work practice at the university.

The adoption of public policies aimed at Operations Management is highly relevant when it comes to the Tourism Chain, a chain that contributes substantially to the economy of Maceió, involving the public and private sectors. Hence, the present work seeks to analyze the Tourism Chain Management in Maceió, regarding their policies and sustainable practices in the chain. To achieve this objective, the tourism chain was mapped, through literature review, document analysis and interviews with the main actors responsible for the operationalization of the tourism chain, in order to identify the sustainable practices and public policies adopted by the sector. The methodological procedure was carried out in 6 steps: 1) analysis of official tourism documents and a systematic review to identify the elements involved in the Tourism Chain; 2) creation of an initial sketch of the Sun and Beach Tourism Chain of Maceió, based on the documents and articles examined in the first step; 3) analysis of the articles from the systematic review to identify sustainable practices and public policies adopted by the elements of the chain; 4) conducting interviews with actors identified in step 1 to improve the chain mapping; validation of the Sun and Beach Tourism Chain of Maceió; 5) analysis of official documents and interviews to identify sustainable policies and practices adopted by the chain; 6) triangulation of data collected in interviews and documents, and description of elements, identified problems and identified solutions. Data were analyzed using the content analysis technique, with the help of the Atlas.ti software. The triangulation of data enabled the mapping of the Sun and Beach Tourism Chain of Maceió, which confirmed the relevance of the elements of accommodation, food, and transport. Through the results of the interviews, it was possible to identify the sustainable practices that are used by the elements of the chain, as well as the public policies implemented and in progress that seek sustainability, which contributed to the preparation of the proposal for public policies and sustainable practices as a technical product of this work. It is concluded that there is an awareness of the importance of sustainability for the development of tourism by the government and the elements of the chain, in addition to seeking sustainability, however, it is necessary that practices are regulated through public policies so that they become the basics to be followed by everyone, and to monitor and evaluate the public policies to continue actions that are offering positive results and enable corrections. In addition, it is necessary for the government to become proactive, as it plays an important role in the regulation and inspection of practices.

It is the practice of the public service to designate servers to manage and monitor the execution of public procurement as a way to efficiently safeguard the achievement of its purposes. In this context, this study aimed to analyze how the performance of managers and inspectors of the Companhia Brasileira de Trens Urbanos, regional Maceió, contributes to the execution of administrative contracts for the acquisition of goods and provision of services. As specific objectives, it was also sought to characterize the profile of current managers and inspectors, considering social and functional data; identify the level of knowledge of these employees regarding normative aspects related to the activity of contractual management and inspection; and investigate existing practices to, based on the results achieved, carry out a proposal for an intervention to improve the management and inspection process. Therefore, it was proposed the development of an exploratory research, qualitative approach, with data collection through the use of an interview script. Participants were the current managers and inspectors appointed through an internal resolution. Data were subjected to content analysis, with the help of the Atlas.ti software. In response to the specific objectives, it was possible to identify problems in understanding the rules that govern management and inspection, such as: allocation of people who have not gone through the training course, lack of clarity in flows and in the criteria for choosing those designated, in addition to verifying that, despite the good practices developed at the institution, they are not being disseminated. Based on the results, an intervention proposal was elaborated for the creation of an annual training plan with the following objectives: updating and aligning normative interpretation, clearing doubts, exchanging experiences, establishing flows and control instruments for data recording contractual terms.

Public purchases comprise contracts for goods and services carried out by public bodies in accordance with the laws and regulations in force and are of fundamental importance to support the development of the activities of these bodies. However, it is necessary that organizations continually seek to improve their demands, so that there is adequate application of public resources and agility in their processes, always seeking to comply with the basic principles of public administration and the principles proposed by the law on bidding and administrative contracts. Considering that, this study aims to recommend planning and management tools for the acquisition of permanent items for Campus Sertão, at the Federal University of Alagoas - UFAL. Specifically, it sought to: (a) map the organizational structure of the Coordination of Institutional Management — COGINST of the Campus do Sertão; (b) analyze the situation of the permanent material acquisition processes in the period from 2010 to 2020 by the Campus do Sertão; (c) identify strengths and weaknesses, opportunities and threats for the accomplishment of the permanent material acquisition in the Campus do Sertão, during the analyzed period; (d) develop tools that allow improvements for the planning and management of the permanent material acquisition process of the Campus do Sertão. As for the methodology adopted to achieve these objectives, it is categorized according to the means of investigation as bibliographic, documental and case study, and as to the objectives, as exploratory, descriptive and applied. Data were collected through interviews with employees of the institution itself, focusing on perceptions about the process of purchasing permanent items in their unit, and through a documentary survey, focusing on the management documents made available by the institution and in the norms published by the federal government, for greater reliability of the results. Then, the data were analyzed using a qualitative approach, through the content analysis technique. The results indicated problems related to the structure and organization of the department, due to the lack of clarity in the distribution of positions and attributions, small number of employees involved and lack of financial resources; related to planning, due to the lack of use of planning instruments and allocation of resources, and the lack of training of the employees involved; and also problems related to process management, due to the lack of knowledge of the employees about management tools, legal issues and the non-adoption of control monitoring mechanisms. However, despite these obstacles, it was also noticed a collaborative team that comes year after year in search of improvements for the department, through the search for greater resources, training and expansion of the number of employees involved. In this way, from the triangulation of the results, it was possible to develop tools to solve these problems, such as: an organization chart for the arrangement of positions and assignments, flowcharts for identifying and planning all stages of the process, proposals for training courses and indicators for monitoring and control of results. Therefore, this research contributes to COGINST’s planning and to the reach a better management of public resources.

The Student Disciplinary Process - SDP is the instrument for investigating alleged infractions
by students within the institution to which they are linked. Thus, the objective of this work is
to analyze the current conditions of effectiveness in the establishment and conduction of SDPs
in the period from 2015 to 2019 in the context of the Federal University of Alagoas - Ufal. To
achieve the proposed objective, a systematic review of the literature on the effectiveness of
disciplinary processes will be sought in order to identify the main discussions on the topic and
to understand it better, to describe the fundamentals of student research procedures in the
disciplinary sphere of Ufal, with the presentation of the instruments that are currently used,
with the exploration of its SDPs between the years 2015 and 2019 and analysis of their
effectiveness. The research adopted a mixed methodological approach, with the combination
of qualitative and quantitative techniques, using bibliographic review and documentary
research, as well as using a questionnaire, semi-structured interview and participant
observation. Afterwards, the results will be exposed with quantitative and qualitative
comparisons to, at the end, indicate the elaboration of a Code of Student Conduct - CSC that
aims to curb unwanted conduct at the university, hold possible offenders accountable and
discipline the administrative procedure.