Banca de DEFESA: JESSICA MARIA DE OLIVEIRA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : JESSICA MARIA DE OLIVEIRA SILVA
DATE: 27/02/2024
TIME: 15:00
LOCAL: Sala 33, do Instituto de Psicologia
TITLE:

National Humanization Policy: meanings produced about health care

KEY WORDS:

Humanization. Reception. Health.

PAGES: 86
BIG AREA: Ciências Humanas
AREA: Psicologia
SUMMARY:

The National Humanization Policy constitutes a strategic endeavoraimed at enhancing the efficacy of health services within the Brazilian context,particularly within the framework of the Unified Health System (SUS). Its overarching objective is the empowerment of community involvement across diverse strata of SUS governance, with a targeted impact on the reconfiguration of managerial paradigms, clinical practices, and labor organization. Methodologically, the policy advocates for inclusive practices facilitated through dialogical processes, underpinned by principlessuch as expanded and collaborative clinical care, reception, co- management, user rights advocacy, work and worker valorization, ambiance, and the cultivation of a positive institutional memory within SUS.At its core, the policy designates reception as a pivotal operational directive within SUS, aspiring to enrich interpersonal dynamics. Central tothis vision is the conscientious attention to user needs through attentive listening, facilitating a responsive service delivery. This dissertation aimed to investigate the meanings produced about reception for people using the SUS. As specific objectives, it proposesto reflect onthe relationships betweenthe NationalHumanizationPolicyand the Unified Health System; Identify the relationships between the National Humanization Policy and reception; Identify how users feel about the reception in health services. Therefore, this dissertation is based on the principles of the theoretical-methodological framework ofDiscursive Practices and Production ofMeaning. Two devices were used to produce information: The Field Diary and the Workshop, where three categories gained prominence during the workshop: 1) Reception as access: a people's right - it's time to prepare the ground and sow!; 2) Reception in the ways of producing care: the case of affections - it is time to prepare the ground and sow!; 3) Dialogues about gender and reception: differences and similarities - it is time for protection and care! – the three categories intertwine at all times and dialogue constantly. The discussion about how people feel welcomed presented in this research dialogues with principles and guidelines of the National Humanization Policy and invites us to reflect on welcoming in healthcare not as a ready and rigid prescription, but as possibilities for thinking about how people People canfeelwelcomed in healthcare, andthis is a questionthat is always revisited and discussed among everyone involved in the care process.

COMMITTEE MEMBERS:
Externo(a) ao Programa - 1121117 - CRISTINA CAMELO DE AZEVEDO - nullPresidente - 1518410 - JEFFERSON DE SOUZA BERNARDES
Interno(a) - 1065686 - LAZARO BATISTA DA FONSECA
Externo(a) à Instituição - LUCIANO BAIRROS DA SILVA - UNCISAL
Interno(a) - 1573284 - TELMA LOW SILVA JUNQUEIRA
Externo(a) à Instituição - ÉLIDA AZEVEDO HENNINGTON - Fiocruz - RJ