Banca de DEFESA: ALDIANNE TENORIO DE ALMEIDA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ALDIANNE TENORIO DE ALMEIDA SILVA
DATE: 30/11/2023
TIME: 13:30
LOCAL: meet.google.com/bnr-pkpb-iks
TITLE:

ONLINE ENROLLMENT AT THE FEDERAL UNIVERSITY OF ALAGOAS: proposal electronic manual to support enrollment in undergraduate courses.

KEY WORDS:

University. Governance. Processes management. Mapping. Procedure manual.

PAGES: 112
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração Pública
SPECIALTY: Política e Planejamento Governamentais
SUMMARY:

Public Administration, in order to better meet the needs of society, seeks actions and effective solutions to offer quality services in the interest of all citizens. To the Federal Public Universities, as they belong to the set of Administration bodies Public, follow the same logic when increasing new practices and tools that contribute to the improvement of its institutional results. This research aims to The objective is to develop an electronic manual with instructions on the steps to carry out the Online registration, to assist students and employees of the Federal University of Alagoas, based on established principles, guidelines and governance mechanisms by decree no. 9,203/2017. The research used a qualitative approach and was characterized as explanatory and descriptive. Regarding the type of methodological procedure, it was case study was used. Some steps of the Business Process cycle were used Management (BPM) prepared by the Association of Business Process Management Professionals (ABPMP) for the development of research planning, analysis and process design. Preliminary interviews were carried out and later interviews semi-structured with servers involved in executing the online registration process of new entrants to understand the issues related to the changes that have occurred. At the stage of analysis, we sought to understand the current functioning of the process through the analysis of institutional documents and interviews, which made it possible to identify possible improvements for the process. Subsequently, the process mapping was prepared based on the analyzes carried out. Finally, the systematization of the procedures for carrying out the process that served as the basis for preparing the proposal for the electronic manual. You results revealed that there is no formal tool that supports the execution of the online registration process at UFAL. In this sense, the implementation of a procedures can contribute to remedying this existing lack, as well as improving the operation of the online registration process.

COMMITTEE MEMBERS:
Presidente - 1697327 - NICHOLAS JOSEPH TAVARES DA CRUZ
Interno(a) - 1040257 - WESLEY VIEIRA DA SILVA
Externo(a) à Instituição - PAULO HENRIQUE DE LIMA SIQUEIRA - UFSJ
Externo(a) à Instituição - ROBSON DE FARIA SILVA - UNC